Barista Training – Going forward with Complete Beverage Solutions

Martyn Herriott - Monday, November 27, 2017

L-R; Tracey Crawley & Hazel Lee from Tate & Lyle & Jon Skinner from M*A*D Training Solutions

Retaining staff in the ‘Out of Home’ industry is challenging and this will probably not improve with Brexit looming. The Chartered Institute of Personnel and Development (CIPD) in their recent report ‘Brexit impact on workforce trends’ ‘revealed that in light of Brexit, organisations are placing greater emphasis on developing existing staff, increasing communications and opportunities to listen to employees, and also exercising more caution in recruiting. Firms expect that the biggest changes in the next three years will be tougher competition for well-qualified talent, development of existing staff, and the increasing difficulty in recruiting senior and skilled employees. Organisations must therefore remain alert to the potential changes and be agile in their responses to be able to continue attracting and retaining people with the best skills and potential for their needs.

These are fine words; however, in a tough economic climate training of employees can be daunting and at Complete Beverage Solutions we are offering support and various training courses covering hot beverage production around espresso based drinks and the knowledge needed to set-up grinders, produce the perfect espresso and create soft velvety milk to make the perfect cappuccino, latte and flat white too. Building upon the BSA Barista Skills Level 1 course, the candidate can also take the three day City & Guilds VRQ Level 2 course at one of the many ‘Approved’ Training Centres around the UK that are independently audited by the Beverage Standards Association through the City & Guilds ‘Internal Quality Assurance’ programme.

On a recent Level 1 course we welcomed Tracey Crawley and Hazel Lee from Tate & Lyle. The course was run by Jon Skinner of M*A*D Training Solutions who is a Beverage Standards Association ‘Accredited’ Train the Trainer and works for the SCA and other leading companies too. The BSA Accredited Level 1 course has been developed to.

  • Provide an introduction to those who are new or relatively new to the position of Barista
  • Improve the skills and knowledge of those working as Baristas
  • Provide a foundation from which candidates go on to higher skill and knowledge levels
  • Raise the Standards of beverages served in the Hospitality sector

The day is based on an Assessment and Knowledge test which leads the candidate to receiving a ‘Certificate’ to the standard he/she has completed on the day.

Hazel Lee, Research Scientist commented “I attended the Barista course with CBS to gain a deeper understanding on espresso-based drinks. The course was hands-on and packed full of information. We produced our own coffees and learned many details at each stage of coffee making which contributed to the overall flavour of the drink. I now have a much deeper understanding of making espresso-based drinks which I can apply to my product development of beverages.” Tracey Crawley, Senior Sales Manager Food Service Key Accounts Europe further commented “I really enjoyed the course and the fact there was so much more to it than just making coffee, I loved learning about the origins and history of coffee, tea and Cocoa.The best part of the day was the fact I overcame my ‘fear of the milk steamer’. Highly recommend this course”.

If Complete Beverage Solutions can assist you in your training, equipment upgrade, servicing or ingredients call Martyn Herriott on 07500 858763 or use our ‘Contact’ page.


Supplying Artisan coffees, teas, hot chocolate, espresso and bean-to-cup machines in Berkshire, Buckinghamshire, Hampshire, Oxfordshire, Surrey and Wiltshire
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